Welcome to the BES November newsletter as 2020 continues to be a very strange year for one and all. BES hope that you all continue to stay safe and thank you for your continued support.
2020 has proven to be a year that we will never forget due to COVID and the global pandemic and one that has presented challenging conditions for us all.
Throughout the pandemic at BES we have maintained a positive ‘business as usual’ attitude without jeopardising the safety of our employees or customers. Our next day delivery service has continued despite extremely tough conditions, in part due to our long standing relations with our courier network. This has ensured that our excellent service levels have not dropped.
2020 has also seen many changes and improvements at BES. One significant improvement was the further development of the BES website.
Having listened to customer feedback we recognize that making the user experience as ‘user friendly’ as possible is very important. This is why our shopping basket has been improved. The BES website responsiveness has also been improved when using mobile devices.
The ultimate aim is to make our web user experience as easy as possible. Even very minor changes can make a big difference and this is why our team constantly update the site visually. Also behind the scenes the website will continue to evolve!
July saw the launch of our latest catalogue. As ever it was well received and continues to be a unique and valuable tool within the industry.
Our latest catalogue contains hundreds of lower prices following many reductions such as testo flue gas analyser kits, expansion vessel & filling kits, towel rails, brass compression fittings, TRV’s and copper tube to name but a few, to find out more
As ever BES continue to liaise with key suppliers and bring out new and cutting edge products for the plumbing and heating industry. Watch this space for our Winter Supplement as new products appear in our quarterly new product supplements. These are produced to support our ever popular catalogue. All the leading brands from the plumbing and heating industry can be found in our extensive catalogue which means you can rely on quality to get your job done
At BES we constantly strive to maintain our high levels of customer service which is ever more vital during the pandemic. Please let us know if there are areas that we can further improve.
As one of the UK’s leading independent plumbing and heating suppliers, BES have offered fantastic service for over 45 years and 2020 has been no different.
Our aim is to achieve same day despatch for every order received for next day delivery throughout the UK.
Sales office is open 5 days from 7.00 am till late plus Saturday mornings.
Don’t forget you can order 24/7 online. www.bes.co.uk