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Returns

We want you to be completely satisfied with your purchase. If for any reason you're not, here's what you need to know about returning your items

Hassle-Free Returns Within 30 Days

You have up to 30 days from the delivery date to return your items. Whether you've changed your mind, incorrectly ordered or they are no longer required, you're covered.

Conditions for Returns

To ensure a smooth return process, please make sure the items are in the same condition as when you received them, including the original packaging and any free gifts or promotional items.

Refunds

Once we receive your returned items, we'll promptly reimburse you for the cost of the goods within 30 days.

Goods Not as Expected or Non-Delivery

If your items are damaged or missing items upon delivery please let us know within 3 days by contacting us by email or telephone.

If your items have not been received within 7 days of receipt of invoice or the notified date of despatch, please contact us by email or telephone.

Faulty Goods Received

If your goods are faulty this would fall under the warranty/guarantee which would vary dependent on the item, to find out more information please contact us by email or telephone.

Payment Obligation

If you don't report any issues within the specified time-frame, we'll assume that everything is in order, and you'll be required to pay for the goods accordingly.

 

We're here to make your shopping experience as smooth as possible. If you have any questions or need assistance with your return, feel free to reach out to our customer service team.

We want you to be completely satisfied with your purchase. If for any reason you're not, here's what you need to know about returning your items:

Hassle-Free Returns Within 30 Days

You have up to 30 days from the delivery date to return your items. Whether you've changed your mind or there's an issue with the product, you're covered.

Conditions for Returns

To ensure a smooth return process, please make sure the items are in the same condition as when you received them, including the original packaging and any free gifts or promotional items.

Refunds or Replacements

Once we receive your returned items, we'll promptly reimburse you for the cost of the goods within 30 days. Alternatively, if you prefer, we can replace the items instead.

Goods Not as Expected or Non-Delivery

If your items are faulty, damaged or missing items upon delivery or have not been delivered, please let us know within three working days and within seven days for non-delivery. We'll either replace or repair the goods, or if you prefer, we can cancel the order and refund your payment.

Payment Obligation

If you don't report any issues within the specified time-frame, we'll assume that everything is in order, and you'll be required to pay for the goods accordingly.

 

We're here to make your shopping experience as smooth as possible. If you have any questions or need assistance with your return, feel free to reach out to our customer service team.

Cancellation & Variation

We understand that circumstances may change, and sometimes orders need to be cancelled. Here's what you need to know about cancelling your order

Cancellation Charges

If you decide to cancel your order, we'll need to cover any costs or expenses we've already incurred. This includes any work we've done on your order and any potential loss of profits.

Return Authorisation

Before returning any goods, please get in touch with us first. Goods returned without our consent won't be accepted for credit. We might also need to charge a handling fee depending on the circumstances.

Requests

If you want to make changes to your order, such as altering the quantity or specifications of the goods, we'll do our best to accommodate you.

Please make sure all requests for changes are made in writing as this can alter the final contract price.

Agreed Variations

If we agree to any changes you've requested, we'll adjust the delivery and completion dates accordingly.

 

Our goal is to make sure our cancellation and variation policies are fair and transparent. If you have any questions or need more information, feel free to reach out to us. We're here to help!

We understand that circumstances may change, and sometimes orders need to be cancelled. Here's what you need to know about cancelling your order:

Cancellation Charges

If you decide to cancel your order, we'll need to cover any costs or expenses we've already incurred. This includes any work we've done on your order and any potential loss of profits.

Return Authorization

Before returning any goods, please get in touch with us first. Goods returned without our consent won't be accepted for credit. We might also need to charge a handling fee depending on the circumstances.

Variation Requests

If you want to make changes to your order, such as altering the quantity or specifications of the goods, we'll do our best to accommodate you. However, any changes should keep the total contract price within 20% of the original amount. We may need to discuss any variations exceeding this limit.

Written Requests

Please make sure all requests for changes are made in writing. If we haven't agreed on the price for the changes before starting the work, we'll base it on our contract prices, adjusting for inflation and any increased costs.

Agreed Variations

If we agree to any changes you've requested, we'll adjust the delivery and completion dates accordingly.

 

Our goal is to make sure our cancellation and variation policies are fair and transparent. If you have any questions or need more information, feel free to reach out to us. We're here to help!


Contact BES

Please call 0800 801090 or email sales@bes.ltd.uk advising what you would like to return, and why, and we will arrange a free of charge return.


For full terms & conditions on returns, please see bes.co.uk/terms-conditions/