Updated 2/2/2021

BES is liaising constantly with our courier partners to ensure safe delivery of products. Due to the current covid-19 pandemic there may be delays to our stated delivery times. Please see the below table to see the affected services.

Note: For any delay to Next Day orders please use your tracking number in your dispatch email to track your parcel online. This includes all timed deliveries.

We're really sorry for any inconvenience this may cause. Please be assured we are working hard to provide you with the products you need as quickly as possible.

  Small Parcel Large Parcel Pallets
< 800 kilos
>= 800 kilos
UK mainland
(except Scottish Highlands and some other areas)
24 to 48Hrs 24 to 48Hrs 2 to 3 days 2 to 3 days
Scottish Highlands,
UK Islands, some other areas
2 to 3 days 2 to 3 days 2 to 3 days 2 to 3 days
Northern Ireland 24 to 48Hrs 2 to 3 days 2 to 3 days 2 to 3 days
Channel Islands, Isle of Man and Republic of Ireland 2 to 3 days 2 to 3 days 2 to 3 days 2 to 3 days
Rest of Europe 2 to 5 days 2 to 5 days 2 to 5 days 2 to 5 days
Rest of World Please


Can I track my order?

We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.

If you collected your order direct from BES then please return to our warehouse for assistance.

Who does BES use as their couriers?

Depending on the size and/or weight of your order, BES will send your goods out via one of 3 couriers, UPS, Royal Mail or Tuffnells.

What are my delivery options

BES offer 5 delivery options:

  • Next Working Day
  • Next Working Day (By 10.30AM)
  • Next Working Day (By 12PM)
  • Saturday
  • Local Collection Point

Local Collection Points are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too. This service is provided by UPS Access Point™

Can I collect my order from BES?

Goods can be collected 1 hour after placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please click here.