Supplying the trade for over 45 years

BES has over 45 years' experience in the plumbing, heating and gas supplies.

Over this period, we have built up a very good understanding of the industry and its needs. Our policy is the same now as it has always been; to supply the right products, at the right time, to the right place, at the right prices.

Customer service

When you order via our FREE ordering service (freefone, freefax, freepost, web and email) your order will be processed quickly by our sales staff. They are there to help you, as our keywords are customer service.

Stock range

Our central, large and modern warehouse near Spaghetti Junction, Birmingham, is designed to ensure that we can meet your orders from stock.

Product choice

We already stock 15,000 quality products. However our buying department is continually seeking out and selecting the best new products to meet your needs in the market place.

Despatch

Our aim is to achieve same day despatch for every order…. Investment in the latest technology ensures your orders are despatched correctly.

Delivery

We don't charge you for delivery* and almost all orders will be delivered next day carriage paid.

*EACH CONSIGNMENT

FREE UK and Europe on orders over £50 (excluding VAT)

£4.95 UK and Europe, on orders £50 and under (excluding VAT)

£4.00 extra for Saturday morning UK delivery, if requested

Timed UK deliveries available on request at extra cost

Outside the UK and Europe, carriage chargeable.

Delivery times in detail

UK mainland (except Scottish Highlands and some other areas) - Parcels, next day (9 am to 6 pm weekdays). Pallets up to 800 kilos, next day. Pallets over 800 kilos, 2/3 days.

Scottish Highlands, UK Islands, some other areas - 2/3 days.

Northern Ireland - next day (9 am to 5 pm weekdays).

Channel Islands, Isle of Man and Republic of Ireland - 2/3 days.

Rest of Europe - 2/5 days.

Rest of World - Please enquire.

If faster timed delivery is needed, please enquire as to availability and cost.

B.E.S. Ltd
Junction 6 Industrial Park
Electric Avenue
Birmingham
B6 7JJ
United Kingdom

Tel: 00 44 121 322 6400
Fax: 00 44 121 322 6440
Email: [email protected]

FAQs

Can I track my order?

We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.

If you collected your order direct from BES then please return to our warehouse for assistance.

Who does BES use as their couriers?

Depending on the size and/or weight of your order, BES will send your goods out via one of 2 couriers, UPS or Tuffnells.

What are my delivery options

BES offer 5 delivery options:

  • Next Working Day
  • Next Working Day (By 10.30AM)
  • Next Working Day (By 12PM)
  • Saturday
  • UPS Access Point™

UPS Access Point™ locations are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too.

Can I collect my order from BES?

Goods can be collected from 1 hour from placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please follow the "Collect" link.