Who are BES?

BES has over 45 years experience in the plumbing, heating and gas supplies industry

Experience is everything, expert service since 1975

We despatch thousands of products every week.

Our aim is to achieve same day dispatch for every order received for next day delivery throughout the UK.

Investment in the latest technology ensures your orders are dispatched correctly and efficiently.

In fact our policy is the same now as it has always been; to supply the right products at the right time, to the right place, at the right prices.

Excellent customer service

With a dedicated customer service department with over 20 years combined service BES offers much more than the typical supplier in the plumbing, heating and gas supplies industry.

We regularly go the 'extra mile' to meet our customers expectations. At BES we pride ourselves on a ‘can do’ attitude and that is why we have customers who have used us
for the last 45 years!

Call 0800 80 10 90

Impressive Stock Range

With over 15,000 products stocked in our extensive 77,000 sq ft 'state of the art' warehouse located in Birmingham it means BES delivers rapid product selection and despatch. FREE next day delivery on orders over £50.

Despatch

Our aim is to achieve same day despatch for every order received. Investment in the latest technology helps to ensure your orders are despatched to you correctly and efficiently.

Delivery

We don't charge you for delivery* and almost all orders will be delivered next day carriage paid. Read more about our delivery rates.


FAQs

Can I track my order?

We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.

If you collected your order direct from BES then please return to our warehouse for assistance.

Who does BES use as their couriers?

Depending on the size and/or weight of your order, BES will send your goods out via one of 2 couriers, UPS or Tuffnells.

What are my delivery options

BES offer 5 delivery options:

  • Next Working Day
  • Next Working Day (By 10.30AM)
  • Next Working Day (By 12PM)
  • Saturday
  • UPS Access Point™

UPS Access Point™ locations are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too.

Can I collect my order from BES?

Goods can be collected from 1 hour from placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please follow the "Collect" link.