We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.
Items are missing from my delivery
Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.
If you collected your order direct from BES then please return to our warehouse for assistance.
Who does BES use as their couriers?
Depending on the size and/or weight of your order, BES will send your goods out via one of 3 couriers, UPS, Royal Mail or Tuffnells.
What are my delivery options
BES offer 5 delivery options:
Next Working Day
Next Working Day (By 10.30AM)
Next Working Day (By 12PM)
Local Collection Point
Local Collection Points are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too. This service is provided by UPS Access Point™
Can I collect my order from BES?
Goods can be collected 1 hour after placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please click here.
Can I amend my order after placing it?
Please note that no changes are possible once your payment has been made. For speed once your order is placed it is processed immediately in the BES warehouse.