Delivery Information
FREE DELIVERY OVER £50
NEXT DAY TO MAINLAND UK
Most UK deliveries - see below for details
Order by 9pm Monday - Friday for next working day delivery.
Subject to change
Frequently Asked Questions
How much is delivery?
Orders over £50 (excluding VAT) qualify for free delivery within the UK. Orders under £50 (excluding VAT) will incur a delivery charge of £4.95 plus VAT.
Orders to an EU country will incur a delivery charge of £4.95 plus VAT.
I need my order urgently, do you offer a next day service?
We offer a next day delivery service available for mainland UK if ordered by 9pm Monday – Friday, and 3pm Sunday for delivery Monday. For countries outside of the UK please refer to the table above.
Can I track my delivery?
You will receive a tracking number and courier information as soon as your item has been dispatched, which will be sent to the email and telephone number provided
How long will delivery take?
Our typical delivery times, excluding Saturdays, Sundays, and public holidays can be found in the table above.
While we strive to meet delivery estimates, delays may occur due to various factors, such as product availability. We cannot be held liable for delays beyond our control.
If we cannot meet this timeframe, we'll notify you. You'll then have the option to cancel the order, and we'll refund you within 30 days.
Do you ship outside of the UK?
For delivery times to countries outside the UK and EU, please contact us.
We regret that there may be countries outside the UK to which we will not deliver Goods.
What will happen on the day of delivery?
You will receive your delivery timeline prior to your delivery, on the day of the delivery the driver will arrive with your items and a delivery note. Your order may be delivered in instalments in certain cases but we will try to keep you updated if this is the case.
Any delivery note or notes presented by or on behalf of the Company and/or its carrier must be signed on receipt of the Goods.
Please Note: We will not be liable for unloading goods, unless prior agreement has been made.
Can I make alternative delivery arrangements?
Please contact us prior to placing your order to make us aware of this.
I'm missing items from my order, what should I do?
The Customer shall have no claim for shortages in a delivered consignment unless the Company is notified in writing within three working days of delivery. Non-delivery of a whole consignment must be advised within seven days of the notified date of dispatch.
Contact BES
For enquires please call 0800 801090 or email sales@bes.co.uk
For full terms & conditions on delivery, please see bes.co.uk/terms-conditions/
Terms & Conditions
- A delivery timeframe will be provided once the order has been received, paid and dispatched. You will be notified through your selected contact preferences of your expected delivery date.
- Please be aware the delivery date relies on promptly receiving all required information, final instructions, or approvals from the customer. Any delays or changes made by the customer in design, specifications, or required quantities may cause delivery delays.
- We aim to deliver your goods within the estimated timeframe; however, this is not guaranteed as delays can occur due to unforeseen circumstances which are out of our control. Should this be the case, we will aim to update you as soon as possible. We won't be held liable for compensation or contract cancellation if we fail to meet the agreed delivery time for any reason. Furthermore, customers cannot claim that timely delivery is crucial to the contract.
- We reserve the right to consider the entire contract or part thereof as repudiated by the customer If the customer fails to accept delivery or make payment for any instalment of goods delivered under the contract.
- We'll try to accommodate reasonable requests to postpone delivery but aren't obligated to do so. If delivery is postponed for reasons not caused by us, the customer must cover all related costs, including storage and transportation charges, and adhere to our payment conditions.
- All goods will be delivered on a curb-side delivery, we are not responsible for unloading goods at the designated delivery point or placing them on-site.
- For certain items, delivery by installments may be required. In this case each delivery is considered as a separate contract.
- Unless specifically agreed upon in writing, delivery will be considered complete once the goods leave either the company's or suppliers’ premises.
- Any delivery notes provided must be signed by or on behalf of the customer on receipt of the Goods.