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Most UK deliveries - see below for details

Order by 7pm Monday - Friday for next working day delivery.

Subject to change
  Small Parcel Large Parcel Pallets
< 800 kilos
>= 800 kilos
UK mainland
(except Scottish Highlands and some other areas)
Next day Next day 2 to 3 days 2 to 3 days
Scottish Highlands,
UK Islands, some other areas
2 to 3 days 2 to 3 days 2 to 3 days 2 to 3 days
Northern Ireland 1 to 2 days 2 to 3 days 2 to 3 days 2 to 3 days
Channel Islands, Isle of Man and Republic of Ireland 2 to 3 days 2 to 3 days 2 to 3 days 2 to 3 days
Rest of Europe 2 to 5 days 2 to 5 days 2 to 5 days 2 to 5 days
Rest of World Please

Delivery is FREE for orders with a value of over £50 (excluding VAT) which are despatched by B.E.S.’s usual means in one consignment. Orders of £50 and under (excluding VAT) will incur a delivery charge of £4.95 plus VAT.

We are happy to arrange for delivery of the Goods on your behalf other than by our usual means, however, any additional charges involved will need to be borne by you.

Whilst we make every effort to deliver Goods within the estimated timescales, delays are, however, occasionally inevitable as they may depend, among other things, on availability of the Goods. We shall not be liable for any delay in delivery of the Goods where the delay is beyond our control.

Although any dates quoted for delivery of the Goods are approximate only, the following delivery times are in our experience usual (these estimates exclude Saturdays, Sunday and public holidays):

We always aim to deliver Goods as near to our estimated times as possible and in any event within 30 days of entering into a contract with you. Where we are unable to deliver the Goods within this time, we will inform you of this. You will be free in this case to cancel the contract and we will reimburse you in full as soon as possible and in any event within 30 days of cancellation.

For delivery times to countries outside the UK, please contact us. We regret that there may be countries outside the UK to which we will not deliver Goods.

Please note that delivery may be made in instalments.

Delivery and packaging

Time for delivery is given as accurately at possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated nor shall the Customer be entitled to make, or to purport to make, time for delivery of the essence of the contract.

The date of delivery shall in every case be dependant upon prompt receipt of all necessary information final instructions or approvals from the Customer. Any delays or alternations by the Customer in design, specifications or quantities required may result in delay in delivery.

Failure by the Customer to take delivery of or to make payment in respect of any one or more instalments of Goods delivered under this contract shall entitle the Company to treat the whole or part of the contract as repudiated by the Customer.

The Company will endeavour to comply with reasonable requests by the Customer for postponement of delivery but shall be under no obligation to do so. Where delivery is postponed otherwise than due to the default by the Company, the Customer shall pay all costs and expenses, including a reasonable charge for storage and transportation so occasioned and payment for the Goods shall be made in accordance with these Conditions.

Any packaging by the Company, unless otherwise expressly agreed in writing is intended to provide adequate protection in normal conditions of transit of usual duration. Unless otherwise agreed in writing, cases and other packing materials, when charged for, will be credited if returned to the Company's works within 28 days of the date of invoice, carriage paid and in good condition.

The Company will not be liable for unloading the Goods at the designated point of delivery or for placing them in position on site, except by prior agreement in writing.

Where the Company accepts an order for the supply of Goods to be called off by the Customer over a period then unless otherwise agreed by the Company in writing, such call offs must be made so as to complete delivery of all Goods within 12 months from the date of the Customer's order.

The Company shall have the right to make delivery by instalments and in that event each delivery shall stand as a separate contract and failure to make any instalment delivery shall not entitle the Customer to repudiate the whole contract.

Unless otherwise agreed in writing, whether or not the Company shall arrange transport by its own vehicles or otherwise, delivery shall be effected when the Goods leave the premises of the Company or those of the suppliers to the Company where the Goods are despatched direct from such suppliers premises to the Customer.

Any delivery note or notes presented by or on behalf of the Company and/or its carrier must be signed on receipt of the Goods.

If the Customer requires an alteration in the quantity of an order including suspension or reduction of "firm" schedules then all Goods already in progress may be delivered in accordance with the earlier instructions of the Customer and shall be paid for by the Customer.

If and so far as work has been necessarily commenced in advance of "firm" schedules in order to provide in accordance with a normal process time cycle for deliveries indicated by a "tentative schedule" the Customer shall be liable to accept delivery of such Goods at the times and in the quantities so indicated and to pay therefor.

Save in the case of export contract all pallets and stillages used by the Company in the delivery of the Goods shall remain the property of the Company and shall be returned by the Customer to the Company. Section 32(2) of the Sale of Goods Act 1979 shall not apply. The Company shall not be required to give the Customer the notice specified in section 32(3) of that Act.



Can I track my order?

We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.

If you collected your order direct from BES then please return to our warehouse for assistance.

Who does BES use as their couriers?

Depending on the size and/or weight of your order, BES will send your goods out via one of 3 couriers, UPS, Royal Mail or Tuffnells.

What are my delivery options

BES offer 5 delivery options:

  • Next Working Day
  • Next Working Day (By 10.30AM)
  • Next Working Day (By 12PM)
  • Saturday
  • Local Collection Point

Local Collection Points are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too. This service is provided by UPS Access Point™

Can I collect my order from BES?

Goods can be collected 1 hour after placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please click here.

Can I amend my order after placing it?

Please note that no changes are possible once your payment has been made. For speed once your order is placed it is processed immediately in the BES warehouse.