CLICK & COLLECT @ BES

SAME DAY PICK UP on 1000's of PRODUCTS 

Goods can be collected 1 hour from placing your order and will be held for 5 working days (Birmingham B6 7JJ). 

Opening Times:

8.00 am to 8.00 pm Monday to Thursday

8.00 am to 7.00 pm Friday

8.30 am to 12.00 pm Saturday

Please bring your order number as well as proof of I.D. e.g. card used, drivers licence or some form of company I.D.

 

Summer Bank Holiday Opening Times

 

BES offices will be CLOSED Monday 31st August. Please note that all orders placed after 18:00 on Friday 28th August will be despatched from BES on Tuesday 1st September.


FAQs

Can I track my order?

We will send you an email when your order has been despatched. Your order will be available to track from 21:30 on the date of despatch. To receive delivery status on your phone follow the Notify me with updates via the link in the despatch email.

Items are missing from my delivery

Please check that all the parcels in the consignment are present. Your order should be accompanied with a despatch note which will list all the items to be delivered. If you are still missing items then please contact BES with your order number and details of the items missing for investigation.

If you collected your order direct from BES then please return to our warehouse for assistance.

Who does BES use as their couriers?

Depending on the size and/or weight of your order, BES will send your goods out via one of 2 couriers, UPS or Tuffnells.

What are my delivery options

BES offer 5 delivery options:

  • Next Working Day
  • Next Working Day (By 10.30AM)
  • Next Working Day (By 12PM)
  • Saturday
  • UPS Access Point™

UPS Access Point™ locations are convenient places that make picking up your parcel as simple as nipping to the local shop. You don't need to be around for us to deliver and the carefully selected locations mean you can collect at the evenings and weekends too.

Can I collect my order from BES?

Goods can be collected from 1 hour from placing your order from our centrally located Birmingham warehouse, B6 7JJ. For more information please follow the "Collect" link.